Frequently Asked Questions

This is an important question and it comes up often. There are two times you need to be aware of and you need to add them together to get an estimate of how long it will take to get your order.

First there is a processing time. It generally takes 5-12 business days to process your order and ship out. Second there is the shipping time (which is not the same as the processing time). It takes about a week for standard shipping (5-8 business days). You can reduce this time by paying for faster shipping such as 3-4 business days. Just remember the shipping time is in addition to the processing time.  You need to add together both the production time and the shipping time to get a time estimate for your order.
* All custom products (INCLUDED A HOOD OR CUSTOM GOWNS) take 2-3 weeks to process and produce plus the shipping time.

Expedited processing options are available for our hoods.We can custom your hood within one business day, however you must submit your request on our contact us page. Additional fees may apply.

Shipping costs would depend on the quantity of the items and the shipping method you choose.

You can check your total shipping cost whenever you place an order.

We will ship to some foreign locations. Such locations generally include Canada, Europe, South America, Japan and a few other locations. You can check if your country is available by simulating placing an order on our website. We can also place the order over the phone if you do not find your country. However because such shipments often involve the peculiarities of the various tariffs trade and import/export laws around the globe we may not be able to ship some orders overseas due to the cost of researching the laws for that location. Also if possible it is always easier for us to ship to a US-based shipping address and you will always save on shipping costs if you can arrange for a US-based address to receive the shipment. At this time due to advice from our bank concerning trends in fraud we reserve all rights to deny or proceed with orders shipping internationally. 

* AcademicHoods IS NOT RESPONSIBLE FOR ANY DUTY VAT TAX OR ANY OTHER FEES ASSOCIATED WITH IMPORTING OUR PRODUCTS. We cannot look up the final cost to you as your home country may (and often does) charge a fee at the destination. We cannot look up this information (and it often varies based on international law and code changes). We also cannot accept a rejection of that fee after the shipment leaves our factory and we cannot offer a return for a refund. Your home country will demand that AcademicHoods pay the fee before receiving the returned item and AcademicHoods cannot pay that fee. If you order from overseas you must either pay any import fees and duties your home country charges or else abandon the item or receive no refund.

We accept all major credit cards (VISA, Mastercard, Discover, American Express), as well as PayPal.

You can also give us a call and place the order over the phone. 

Most credit card rejections are because your address does not match the address on record with your credit card company. Sometimes it's just a matter of a single digit off a mis-capitalization a dash or something very minor like that. Please try to re-enter your address to match what your credit card company has on file.

You may call us at 1-800-497-3580

As an online retailer, we do not have any. But we assure you that you’ll be given only the best to make your online shopping experience a pleasant one!

Many discounts/promotions hold a minimum purchase requirement amount for eligibility.  This amount is the subtotal of the order, calculated before any taxes/shipping fees. This is a fixed dollar amount associated with the code and will not be accepted below the amount. 

Coupon codes are limited to one per customer per purchase and are good for a one time use only per customer and can only be used on full price merchandise. The coupon codes have no cash value and if a return is made, your account will be credited only in the amount that you paid – total amount at checkout less the value of the coupon code. Coupon codes cannot be combined with other promotions. 

Please note: Coupon codes are not retroactive and price adjustments will not be issued to orders placed prior to the start of any promotion.

Yes! We offer embroidery and printing on gowns, caps, hoods and stoles... Additional fees will apply. Please contact our customer service by phone or email  to request a quote.